WHERE CAN I LEARN MORE ABOUT THE PRODUCT AND ITS SPECIFICATIONS? Our Customer Service Team can provide expert advice when it comes to helping you make a purchase from helping you choose the item to checking the item out. WHAT IF I NEED HELP FINDING SOMETHING FOR ME? Non-returnable items include partially or completely installed items, special ordered items and items on clearance. WHAT IS CONSIDERED A NON-RETURNABLE ITEM? Please NOTE - depending on the manufacturer a restocking fee of 25% will be applied.įOR HEALTH REASONS – there are no returns on toilets, toilet seats, or washlets that have been installed and used. Return shipping for non-defective items is the responsibility of the buyer (as outlined above). You can return a large item within 30 days of delivery if it hasn't been installed and is returned in the original packaging. WHAT IS YOUR RETURN POLICY ON LARGER ITEMS (TUBS, TOILETS/TOWEL WARMERS)? This time includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of your package return, however, in most cases you will receive a refund within 1 week of That Blue Tub receiving the package. This fee will be deducted from your refund. If this is the case, we will let you know in advance to returning. PLEASE NOTE – if the product you ordered is a specialty order product, the returned item may be subject to a 25% restocking fee.
#EMBERGLASS FULL#
Once the returned product has been received and checked, only then a full refund will be processed. Return fees will be at our expense IF the product is a result of our error you received an incorrect or defective item excluding website related reasons.
We ask that the product is returned in its original packaging, labeled with your order number and last name. If your mind changes, you may return most new, unopened items within 30 days of receiving your order for a full refund. We understand you may have second thoughts after ordering online.
#EMBERGLASS HOW TO#
We will respond quickly with instructions on how to return items from your order. If you need to return a product, please contact us directly. WHAT IS YOUR RETURN POLICY ON FAUCETS/FIXTURES?
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